Frequently Asked Questions
Shipping FAQ
Looking for clear answers about shipping? Our shipping FAQ page covers the most common questions businesses ask about third-party logistics (3PL), order fulfillment, and nationwide delivery. This shipping FAQ is designed to provide quick, straightforward information about how 3PL shipping works, what costs to expect, how tracking and timelines are managed, and more. Explore the shipping FAQ below to better understand how our logistics solutions can help streamline your supply chain.
Can’t find the answer to your question? Send us a message!
What exactly is Mrs. Shippie?
Mrs. Shippie is an authorized UPS partner. We have relationships with over 75 LTL and full truck load carriers. Through our connections, we offer access to UPS inbound and outbound services. This includes UPS Surepost, international small package, and international LTL and FTL. If you can ship it, we can move it for you!
Will my account integrate with my website or Platform?
Yes. We provide our customers with special rate UPS accounts that can integrate into any website or platform. Compatible platforms include Shopify, Woo Commerce, WIX, GoDaddy, SquareSpace, Weebly, HostGator, and many others.
Will my account integrate with my current shipping app?
Yes. Our special rate UPS accounts integrate with most shipping apps. These include ShipStation, Shippo, EasyShip, ShipBob, ShipRush, and many other apps.
Do I have to pay a fee to work with Mrs. Shippie?
No. UPS pays us directly for our services, so we don’t charge you any fees. Our account holders pay when they print shipping labels, but they pay the lowest UPS and freight shipping rates.
How much do I pay to ship a package?
Shipping costs vary based on a package’s weight, size, and dimensions. When you use our online shipping rate request form, we provide a shipping cost estimate within 24 hours.
Does Mrs. Shippie transport my packages?
No. When you’re ready to ship, UPS or a LTL or FTL carrier picks up your packages, transports, and delivers them. Mrs. Shippie supports this process with white glove services. We manage your account with carriers, provide dynamic insurance solutions, and offer exclusive carrier discounts.
Is there a package minimum to work with Mrs. Shippie?
Yes. We prefer to work with businesses that ship 10 or more packages a week.
How do I pay for my shipments?
When you use our service, Mrs. Shippie emails an invoice on Wednesday of the following week. If a shipment is late, damaged or lost, we immediately apply a credit to the current invoice.
What is it like being Mrs. Shippie?
It’s great! I enjoy helping small and medium-sized businesses improve their shipping processes and save on shipping costs. Our services enable our clients to focus on growing their business!
How much can I save?
Many of our clients save 30-70% off PirateShip, ShipStation, Shopify, Shippo, and other platforms. This includes rates for Overnight, International, and Ground Advantage equivalents. Savings vary by weight, zone, and service level.
Who is eligible to open an account?
Mrs. Shippie works with US–based businesses that ship physical products. This includes makers, e-commerce shops, and warehouses. We also welcome new and emerging businesses. If you ship 10 or more parcels per week or ship via LTL freight, you’ll see the greatest benefit.
Do I have to switch carriers completely?
No. Many businesses keep USPS or FedEx for lightweight or niche shipments. They use Mrs. Shippie’s UPS accounts for everything else.
What platforms do you integrate with?
Our accounts integrate with all major shipping software. This includes ShipStation, Shippo, EasyPost, Shopify, WooCommerce, Amazon, and others. Our accounts also work with custom APIs. Setup takes approximately 10–15 minutes via Zoom.
Can I still use UPS.com?
Yes. Your account works anywhere you create your UPS labels. This includes UPS.com and the UPS Ship API.
Do I get free UPS supplies?
Yes. Your UPS account provides unlimited free labels, boxes, and pouches shipped to your door.
How are surcharges handled?
UPS waives or heavily reduces peak and residential surcharges for Mrs. Shippie clients. It’s one of the major benefits of working with us.
Do you offer LTL or freight?
Yes. Mrs. Shippie partners with 75+ LTL & FTL carriers. When our clients ship palletized freight, they receive discounts up-to 70%, access to automated quote tools, and white-glove claim support.
Do you offer insurance?
We offer discounted parcel & perishable insurance coverage for higher limit and temperature-sensitive goods. Our rates are often 15 to 25 % lower than carrier insurance.
How does billing work?
We send a weekly itemized invoice listing every label, surcharge, or adjustment. You have one week to review each invoice for errors. Then we deduct your payment, via ACH or credit card autopay.
Can I see rates before I commit?
Yes. You can request a free rate demo on your current platform or via CSV comparison. This process doesn’t require a credit card.
What support does Mrs. Shippie provide?
Mrs. Shippie account holders have access to a dedicated US-based account manager. We also provide support for label issues, lost-package claims, and optimization advice via live chat, email, or phone.
Do you offer discounts on international shipping and duties?
Yes. We provide discounted UPS Worldwide services, step-by-step customs guidance, and optional Delivered-Duty-Paid (DDP) setups for a smoother buyer experience.
Can you optimize my packaging to avoid oversize fees?
Yes. Our team can audit your box sizes and help you with cubic maximums. We also offer supplies and a free cheat-sheet calculator to help you prevent overpaying for dimensional weight.
Is there a contract length or penalty for leaving?
No. Mrs. Shippie doesn’t require a long-term contract. You can cancel anytime, but we require 48 hours’ notice. If you terminate our relationship, you owe only for labels you’ve shipped.
Will my customers see Mrs. Shippie’s name?
Never. Your labels, tracking pages, and packing slips show your brand only. We provide anonymous, behind-the-scenes support.